At Carolina 'Shine, we want you to be confident when you shop and LOVE your item(s). But, in the event something doesn't fit to your expectations, we are happy to issue store credit or an exchange for a different size. Read our return policies below.
All returns and exchanges must be within 14 days of purchase with a receipt. If you'd like to exchange the item for a different size and it's still available, we are happy to do so. If the item is unavailable, you will be issued store credit. Please allow 5-7 business days for your return to be processed.
We do not accept returns or exchanges on the following products:
jewelry, seamless wear (cami's, leggings...) sunglasses, bathing suits, personal care, bralette's, or hats. If a final sale item is shipped back to us, you will be charged a $5 re-shipment fee.
To be eligible for an exchange, your item must be unworn, unwashed and in the same condition that you received it. It must also be in the original packaging. If the item has any wear & tear, the exchange will be denied. (smoke free condition, no stains or odors!) It must have tags as well!
If your item is defected or damaged, please send us a photo at: firstname.lastname@example.org. We will exchange the item for you as long as we are notified within 2 days of you receiving your order. If we are not notified within the 2 days, we are not responsible for the damage or defect.
To return your product, you should mail your product to:
Carolina 'Shine Boutique
6234 Old US HWY 52
Lexington, NC 27295
You are responsible for paying for the return shipping costs unless your items was defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.